Product Information Manager : System Diagnostics


To access System Diagnostics tools, click - > System - > System Diagnostics (under the System Reports section).



System Diagnostics page can be used to perform the tasks like Ping, Trace, Database Performance etc., that are available on the respective tabs.

Listed below are the tasks available on this page with sample inputs and resulting outputs.

All tasks can be either executed immediately or scheduled. To schedule a repeat of any task, choose the Repeat count and enter the Repeat interval in seconds and click .


Use the Ping tab to check the ping statistics.

Choose the required ping Count, enter the Host/IP (mandatory field) and click .

Sample of the output for the Ping command for the specified Host/ID is shown below.

Trace Route

Trace route tab is used for displaying the route and measuring transit delays of packets across the network.

Enter the Host/IP (mandatory field) and click .

Sample of the output for the Trace command for the specified Host/IP is shown below.

Database Performance

Database Performance tab is used to measure the performance of the database by executing SQL statements repeatedly and in a specified number of threads.

Select the required Count and the number of Threads, enter the SQL statement and click .

Sample of the output for the SQL Query is shown below.

File I/O Speed

File I/O Speed tab is used for measuring the File I/O speed of the system.

Choose the number of times this test should be executed in Test Quantity and click  to start execution as shown below.

Sample of the output containing reading and writing time for different files is as shown above.

Usage Statistics

Usage tab allows to view/refresh/clear usage statistics. There are three tables with data for:

  • Sessions - this section displays the information for open sessions.
  • Active Requests - this section displays a list of active users grouped by URI.
  • Requests Statistics - this section displays the requests count and average duration of each request for every URI.

Scheduled Jobs

Scheduled Jobs tab allows to view all jobs scheduled from the System Diagnostics page.

Every time you click  on other tabs of this page, you are redirected to the Scheduled Jobs tab where it is possible to stop job execution.

Click the  button to refresh the scheduled Jobs list.

Click the  button to stop the execution of the scheduled Jobs.